Accessibility

Accessibility

It is a priority for Lantern Presents that everyone has a safe and supportive access to our festivals and events. We want to make our premises, services, products and events available to all people respecting their individual needs, dignity, independence and equal opportunity. This applies to all audience members, prospective or current employees of the company, as well as contractors and visitors.

We have taken actions to ensure that people with disabilities will be able to move about safely and easily at our events and festivals. All of the venues we utilise for Lantern shows and performances are wheelchair accessible and we cater for site visits and touch tours should you require them prior to the show. Please also note that support carers get free access to all of our events.

For our own Wexford Spiegeltent Festival we have a T-Coil Loop Induction system throughout the Spiegeltent in order to aid those with hearing loss or limitations. The hearing loop provides a magnetic, wireless signal that is picked up by the hearing aid when it is set to ‘T’ (Telecoil) setting. Should you have any queries about this system, please do not hesitate to contact us in advance of the show.

Accessibility Requirements & Eligibility

In order to provide you with a more personalised experience when purchasing Accessible Tickets with Lantern, we ask that you provide proof of your disability. Please take a few minutes to email hello@lantern.ie to provide your proof of disability.

Free Essential Companion tickets are only available to disabled fans that require them (please be aware the free companion policy may not be applicable on/for every event/venue). Offering these free tickets presents a risk of fraud if not handled carefully. That’s why we put measures in place to ensure that this scheme is not abused and will require evidence to support fans’ requests.

Customers who have requested Accessible Tickets have 3 weeks to submit proof of their eligibility. Your order may be cancelled if no supporting document is provided.

Please find below a list of documents we might take into consideration when considering whether to allocate a complimentary ticket.

What is accepted for accessible documentation?

To ensure fans are receiving the correct accommodations and that Free Essential Companion tickets are going to eligible fans, you’ll have to submit proof of eligibility after requesting accessible tickets. Your order may be cancelled if no supporting document is provided. The Free Companion policy may not be applicable for every event or venue.

Below is a list of documents we may accept when considering:

  • Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist
  • An LTI Card (Long Term Illness)
  • Carer’s allowance
  • Letter or report from an aural specialist confirming that hearing loss has been recorded at 70 – 95 dBHL or worse.
  • Blind or partially sighted registration certificate from your ophthalmic surgeon or letter from the NCBI or similar.
  • A personal letter from the GP, community nurse or social worker
  • Copy of a blue badge (we would need to see both sides)

Should you require support in accessing an event or would like to arrange a touch tour please send us an email to hello@lantern.ie with the following details: 

  • Your email address
  • First name
  • Last name
  • Booking reference number (if you have already purchased tickets)
  • Type of accessibility requirement (ambulant ticket requirement, autism spectrum disorder, hearing impaired, visual impairment, wheelchair user)
  • The supporting documents