What's on in Wexford ? Live music, comedy and events

Privacy Policy

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1A: Ticket buyers, online users, members and donors

We may collect or store the following information from you when you buy a ticket or other item from us, use our website, join a membership scheme, make a donation, attend a concert or event, visit our website or premises, or contact us with an enquiry.

Name
Postal Address
Telephone number(s)
Email address
Billing / payment information
Ticketing, membership and/or donation history
Communications preferences
Access requirements
Allergies and dietary requirements
Any other information you provide to us by email, letter, telephone, social media, via our website or in person
Photographs and/or video footage of audiences
CCTV footage for the security of property and individuals in and around our building

Sensitive information

This includes health information (if you provide us with this) such as access needs or allergies.

Online information

We use some online tracking and analysis services, such as Google Analytics, to find out how our website is being used, which activities are working best, and how we can improve our customer experience online.

Like most websites, we receive and store certain details whenever you use a Lantern Events Ltd. website. We use “cookies” to help us make our site – and the way you might use it – better. Cookies mean that a website will remember you and enable online transactions. It also helps us understand how you use our website, where we can make improvements and how best to tell our audiences about events they might be interested in, through recommendations on our own site, or adverts elsewhere on the internet.

We keep a record of the communications we send you, and we may track whether you receive or open electronic communications so that we can ensure we are sending you the most relevant information.

We use social media to provide updates on our activities, to promote events and projects or to communicate with you about the activities in which you are involved. We may tailor adverts on social media and elsewhere online relevant to your interests. Depending on your own privacy settings with each social media provider, you can control Lantern Events Ltd.’s permission to access information via social media platforms.

Data from third parties

We may also obtain or collect personal information about you from other third party sources, for example:

If we engage external suppliers for photography and video capture
Publicly available information, such your biography on your work website or information that has been published in articles/ newspapers.
From our board members or other volunteers, for example if they invite you to a concert or event
From an organisation which funds or works in partnership with Lantern Events Ltd., for example if you meet with us or attend an event as a representative of the organisation

1B: Volunteers and other participants

We may collect or store the following information from you when you express an interest in volunteering/participating, or continue to volunteer/participate with us.

Name
Postal Address
Telephone number(s)
Email address
Access requirements
Allergies and dietary requirements
Any other information you provide to us by email, letter, telephone, social media, via our website or in person
Photographs and/or video footage of participants
CCTV footage for the security of property and individuals in and around our building

Sensitive information

We may collect sensitive data from you including health information (if supplied) such as access needs, medical conditions or allergies.

We may ask you to provide details of your protected characteristics for diversity monitoring purposes, and to complete our annual returns to the Arts Council and other public bodies. You will always have the option not to respond to any questions you do not wish to answer. Where we obtain data for children, this is only recorded with explicit parental consent.

Data from third parties

We may also obtain or collect personal information about you from other third party sources, for example:

Referees may provide information to us about your experience and competence
If we engage external suppliers for photography and video capture

1C: Suppliers, industry contacts and customers

We may collect or store the following information from you when you supply goods or services to us, purchase services from us or are recommended to us:

Name of company
Name of designated contact(s)
Postal Address
Telephone number(s)
Email address(es)
Billing / payment information including bank details
Record of goods/services received/provided
Any other information you provide to us by email, letter, telephone, social media, via our website or in person
CCTV footage for the security of property and individuals in and around our building

Data from third parties

We may also obtain or collect personal information about you from other third party sources, for example:

Recommendations from other organisations / clients
Publicly available information about you from your website

1D: Job applicants

We may collect or store the following information from you when you apply for a job with us:

Name
Postal Address
Telephone number(s)
Email address
Access requirements
Any other information you provide to us by email, letter, telephone, social media, via our website or in person
Experience or career information
CCTV footage for the security of property and individuals in and around our building

Sensitive information

This includes health information (if supplied) such as access needs or allergies. We may ask for other information specific to the opportunity you are applying for, and information to support our equal opportunities monitoring).

Data from third parties

We may also obtain or collect personal information about you from other third party sources, for example:

References from previous employers
Publicly available information about you online

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2A: Ticket buyers, online users, members and donors

We use the information we hold:

To inform you of any change to or additional information regarding a booking, visit or membership	Performance of a contract
To analyse your personal information to create a profile of your interests and preferences so that we can contact you with information most relevant to you	Legitimate interest
To inform you about relevant concerts, events, services or activities we believe will be of interest, as well as opportunities to support our work	Consent – mailing list Legitimate Interest – ticket buyers
To process donations and payments, including making Gift Aid claims and thanking donors	Performance of a contract
To ensure we know how you prefer to be contacted about our activities	Legitimate interest
To assist us with reporting and analysis for our own business needs, and those of our funding partners	Legitimate interest
To keep a record of the relationship we have with you	Legitimate interest
To promote our work to funders, supporters and the general public via media and social media outlets	Legitimate interest
To profile ticket bookers and donors in order to inform future fundraising approaches	Legitimate interest
To maintain the security of property and individuals in and around our building using CCTV footage	Legitimate interest

Contacting you by Post, email and Telephone

If you have given us your postal address when booking tickets and do not want to receive information from us by post about events, offers or our fundraising activities, you have the option to change any of your contact preferences at any time by contacting info@lantern.ie.

If you have provided your email address when you purchased your ticket, from time to time we will send you recommendations and ticket offers by email for similar events and opportunities to support our work. Should you wish not to receive this information you will be given the option to opt out when purchasing a ticket or via the unsubscribe link on any emails we send you. Alternatively, you can tell us directly by emailing info@lantern.ie.

If you have signed up to join our e-mailing list we will send you information by email about our events, ticket offers and opportunities to support our work. You will always have the option to unsubscribe from future emails via a link at the bottom of the email. Alternatively, you can tell us directly by emailing info@lantern.ie.

If you have provided your telephone number when you purchased your ticket or directly to Lantern Events Ltd., we may use this to inform you of a cancelled or re-arranged performance or to gain your views on our service. Should you wish not to receive calls from us please let us know via info@lantern.ie.

2B: Volunteers and other participants

We use the information we hold:

To keep you fully informed of all arrangements relating to your involvement with Lantern Events Ltd., including volunteering/participation opportunities and activities	Consent
To keep you informed of ticket offers for volunteers/participants when available	Consent
To keep a record of the relationship we have with you	Legitimate interest
To process payments when required	Performance of a contract
To ensure compliance with policies, procedures and laws	Legal requirement
To promote our work to funders, supporters and the general public via media and social media outlets	Legitimate interest
To maintain the security of property and individuals in and around our building using CCTV footage		Legitimate interest

2C: Suppliers, industry contacts and customers

We use the information we hold:

To contact you regarding the contract we have, or may wish to have with you	Performance of a contract
To keep a record of the relationship we have with you	Legitimate interest
To keep you informed of our activities	Legitimate interest
To process payments to/from you when required	Performance of a contract
To ensure compliance with policies, procedures and laws	Legal requirement
To maintain the security of property and individuals in and around our building using CCTV footage	Legitimate interest

2D: Job applicants

We use the information we hold:

To process your application and communicate with you regarding the selection and interview process.	Consent
To maintain the security of property and individuals in and around our building using CCTV footage	Legitimate interest

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3A: Ticket buyers, online users, members and donors

When you book for one of the artists/companies performing at our venue, you may be asked if you would like to receive information directly from them about their activities in the future.	Consent
To operate our IT systems, such as our database system, and email distribution software	Performance of a contract
To use specialist support services, such as our mailing house, to distribute our mailings	Performance of a contract
With agreement about data management protocols, we may make anonymised data available to other agencies for analysis and research purposes (for instance, comparison sales trends over time). This assists with reporting to funders and strategic planning, helping us to make better business decisions.	Legitimate interest
We may take photographic or video recordings and share these with media and social media outlets. We always make clear when photography or recordings are taking place.	Legitimate interest
We publish lists of supporters and donors in our printed programmes and websites but you can request us not to include your information should you wish.	Legitimate interest
We may share data with fundraising prospect companies in order to undertake profiling	Legitimate interest
To maintain the security of property and individuals in and around our building using CCTV footage	Legitimate interest

3B: Volunteers and other participants

We may share your data with third party organisations as listed below:

To operate our IT systems, such as our database system, and email distribution software	Performance of a contract
We may share your details with an external project manager in order to run the activity effectively or to provide relevant authorities with information required for access and/or safety for the activity you have signed up for.	Consent (parental consent for under 18s)
We may take photographic or video recordings and share these with media and social media outlets. We always make clear when photography or recordings are taking place.	Legitimate business interest
We may take photographic or video recordings of under 18s (with parental consent) and share these with media and social media outlets.	Consent
We publish lists of participants, supporters and donors in our printed programmes and websites, but you can request us not to include your information should you wish.	Legitimate business interest
With Companies House, Charity Commission, our auditors and professional advisers to ensure compliance with legal, governance and other regulatory requirements	Legal requirement

3C: Suppliers, industry contacts and customers

To operate our IT systems, such as our finance payment and receiving systems	Performance of a contract
	Legal requirement
We may recommend your services to other organisations	Legitimate Interest
To maintain the security of property and individuals in and around our building using CCTV footage	Legitimate interest

3D: Job applicants

We may occasionally engage external advisors to sit on recruitment or interview panels, and would share your application details with them	Legitimate interest
To maintain the security of property and individuals in and around our building using CCTV footage	Legitimate interest

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4A: Ticket buyers, online users, members and donors

You can update your personal contact and communication preferences data at any time, by contacting us at info@lantern.ie. Every promotional email we send you will contain an option to unsubscribe.

4B: Other volunteers and other participants

You can ask us to update your information, or how you hear from us by contacting info@lantern.ie

4C: Suppliers, industry contacts and customers

You can ask us to update your information, or how you hear from us by contacting info@lantern.ie

4D: Job Applicants

You can ask us to update your information, or how you hear from us by contacting info@lantern.ie

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5A: Ticket buyers, online users, members and donors

We will store data in our database system(s) for a maximum of five years after your last engagement with us, through ticket, gift voucher or membership purchases, or making donations; or for as long as is necessary to provide you with the services you have requested or require from us such as receiving our newsletters.

After that point your data will be supressed, no longer processed, and you will cease to receive communications from us, unless:

We must keep it to comply with applicable laws or evidence compliance with such applicable laws
There is an outstanding issue, claim or dispute requiring us to keep such information until resolution
The information must be kept for our legitimate business interests, such as fraud prevention and enhancing users’ safety and security

5B: Volunteers and other participants

We will store data in our database system(s) for a maximum of five years after your last engagement with us, through your volunteering work, or requesting to be kept up to date with our activities. At that point your data will be supressed, no longer processed, and you will cease to receive communications from us, unless:

We must keep it to comply with applicable laws or evidence compliance with such applicable laws
There is an outstanding issue, claim or dispute requiring us to keep such information until resolution
The information must be kept for our legitimate business interests, such as fraud prevention and enhancing users’ safety and security

5C: Suppliers, industry contacts and customers

We will store data in our database and finance system(s) for as long as you continue to purchase services from us, supply us with goods and/or services, or 6 years plus the current tax year, where the relationship is not ongoing. At that point your data will be supressed and no longer processed, unless:

We must keep it to comply with applicable laws or evidence compliance with such applicable laws
There is an outstanding issue, claim or dispute requiring us to keep such information until resolution
The information must be kept for our legitimate business interests, such as fraud prevention and enhancing users’ safety and security